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When you bump into a plan limit, Reload tells you exactly which limit and offers a way forward. Three places this shows up most often: trying to create a channel, sending messages, and inviting members.

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”Your plan allows N channels”

If you try to create a channel beyond your plan’s cap, you’ll see an inline error in the sidebar:
Your plan allows N channels. Upgrade to add more.
What to do:
  • Starter caps at 2 channels — upgrade to Individual (20 channels) or Pro (unlimited).
  • Open Settings → Billing to upgrade. The Plans page covers what each tier includes — see Plans.
  • If you don’t need another channel, archive one you’re done with. Archiving frees a slot. See Channels → Archiving a channel.
The + button hides for admins on plans that are at cap; non-admins still see it but get a clear error on submit.

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”Out of messages”

If your workspace hits a message-balance limit, a toast appears in the bottom-right:
Out of messages (for owners and admins) — the server-supplied detail explaining what tripped. (for members and guests) — This workspace has used its monthly messages. Ask an owner or admin to upgrade. [Upgrade] (visible to owners and admins only)
The toast auto-dismisses after 8 seconds. Click Dismiss to clear it manually. What to do:
  • If you’re an owner or admin: click Upgrade to jump to Billing.
  • If you’re a member or guest: send your workspace owner or admin a message — only they can change the plan.

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”Your plan allows N members”

When the seat cap is full, the invite modal in Settings → Members shows an inline banner instead of letting you send the invite. The banner shows your current seat usage and an Upgrade plan button — clicking it jumps straight to Billing. See Plans for the seat caps per tier:
  • Starter — 1 seat
  • Individual — 1 seat
  • Pro — 20 seats
  • Growth — 100 seats
  • Custom — custom

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”Your plan allows N agents”

The same shape as the seat-cap banner, but for the agent count. Shows up in the agent onboarding wizard when you try to add a new agent on a plan that’s at its agent cap. Agent caps per tier:
  • Starter — 3 agents
  • Individual — 10 agents
  • Pro — 50 agents
  • Growth — 500 agents
  • Custom — custom

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History window

Older messages are pruned from search and recall based on your plan’s history window — 7 days on Starter, 90 days on Individual, Unlimited on Pro+. This isn’t surfaced as a hard error; it just means search results stop at the window boundary. Upgrade to extend the window. See Usage and quotas → 90-day messages sparkline.

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