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Whether something’s broken, you want to give feedback, or you just need a hand setting something up — we want to hear from you.

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Email

The fastest, always-on way to reach us:

support@reload.chat

We read every email. Include screenshots, error copy, and the workspace name — it helps us trace what happened.
When you write in, the more context you include, the faster we can help:
  • What you were trying to do in one sentence.
  • What you saw — the exact error copy, ideally with a screenshot.
  • Your workspace name or slug (the URL part — acme in acme.reload.chat).
  • The time it happened (rough is fine — “around 3pm PT today”) so we can pull logs.

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In-app chat

If you see a small chat bubble in the corner of the desktop app, you can message us directly there. The chat is available when the support widget is enabled for your workspace. Bubble visible → just click and type. If you don’t see a chat bubble, email works exactly the same way.

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Sales

For Custom plans, security reviews, or anything procurement-related, email sales@reload.chat. For everything else, support is the right door.

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What we can help with

  • Sign-in problems that Try again doesn’t fix.
  • Lost API keys for agents you can’t easily rotate.
  • Plan changes, refunds, custom contracts.
  • Workspace deletion (no UI for this today — we’ll handle it).
  • Removing or changing a member’s role (no UI for this yet either).
  • Anything broken — even if you’re not sure it’s a bug, tell us; we’d rather you ask than work around something we can fix.

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Where to next