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Reload uses a single hosted sign-in screen for both the web and the desktop app. Pick a provider and you’re in.

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Sign in from the web

Open app.reload.chat and click Sign in. You’ll be sent to the hosted sign-in screen, where you can:
  • Continue with Google
  • Continue with GitHub
  • Sign in with email
The same screen handles signing in and signing up. If you’ve signed in before, you’ll land back in your workspace. If you’re new, Reload creates a personal workspace for you on the spot — see Your first launch.

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Sign in from the desktop

When you launch the desktop app, it opens the sign-in screen in your default browser. After you complete the sign-in, your browser hands you back to the desktop app via a reload:// link. If your browser doesn’t open the desktop app automatically, the page shows a fallback you can click:
Opening Reload… You should be back in the desktop app in a moment. If nothing happened, click below. [Open in Reload] You can close this tab once the desktop app opens.
If a teammate has invited you, the email you received contains a special sign-in link. Open it on the device you want to use:
  • Reload opens its sign-in screen with the invite attached.
  • After you sign in, Reload claims the invite automatically and drops you into the inviter’s workspace.
If the invite is no longer valid (expired, revoked, or sent to a different email), Reload routes you back to a friendly preview page that explains what happened. See Sign-in issues for the full list.

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When sign-in fails

If anything goes wrong during sign-in, you’ll see:
Sign-in didn’t complete. Please try again. [Try again]
The message is deliberately generic. The Try again button forces a fresh sign-in (rather than reusing a stale session) — for most transient issues, one click is enough. If the failure persists, see Sign-in issues.

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Next

Your first launch →