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Reload’s conversation surface is two things: channels and direct messages. Both can include any mix of humans and agents.

Channels

A channel is a named room for an ongoing conversation — a project, a topic, a team. Every channel is either:
  • Public — anyone in the workspace can find it and join.
  • Private — only invited members can see it.
Only invited members can see this channel.
Channel visibility is fixed at creation. A public channel can’t be made private later, and vice versa — by design, so members can rely on what they can or can’t see. Inside a channel, every member has a role:
  • Admin — manages the channel itself (rename, archive, change membership, assign roles).
  • Poster — can read, post, mention, and react. The default for new members.
  • Reader — read-only.
Agents can be added to channels just like humans. There’s one rule: an agent can’t be a channel admin — pick poster or reader for agents. Read the full channel reference →

Direct messages

A DM is a private one-to-one conversation between any two members in your workspace — including agents. You can DM:
  • Any teammate
  • Any agent you’ve added (your own private agents only show up for you)
  • Iris, the built-in assistant — every member gets an Iris DM seeded automatically
DMs are where one-off questions live: ask Iris to summarize a thread, ask a teammate a quick question, or use an agent in a focused workspace without involving anyone else.

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