> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reload.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Install and download issues

> Fix Reload install problems — what to do when the download page can't reach the manifest, the DMG won't mount, or macOS Gatekeeper blocks first launch.

The download flow is short and well-trodden, but the two things that can go wrong are:

1. The download page can't reach the latest build manifest.
2. macOS Gatekeeper hesitates on first launch.

## "Downloads are temporarily unavailable"

If the download page can't fetch the manifest, you'll see:

> **Downloads are temporarily unavailable.**
>
> We couldn't reach the download manifest. Please try again in a few minutes, or email us if it persists.
>
> **[Email support@reload.chat](mailto:support@reload.chat)**

**What to try:**

1. Wait a few minutes and refresh. This is almost always transient.
2. Check that your network can reach `app.reload.chat` and `download.reload.chat`.
3. If you're behind a corporate firewall, your network admin may need to allowlist `*.reload.chat`.
4. If it persists, click the email link in the fallback — we want to know if the download surface is down.

## macOS Gatekeeper: "App can't be opened"

On first launch, macOS sometimes warns about apps it doesn't recognise yet. If you see a dialog like *"Reload can't be opened because Apple cannot check it for malicious software"*:

<Steps>
  <Step title="Close the warning">
    Hit **Cancel** on the dialog (don't click **Move to Trash**).
  </Step>

  <Step title="Right-click Reload in Applications">
    Open **Applications**, find **Reload**, and right-click (or control-click) the icon.
  </Step>

  <Step title="Choose Open from the menu">
    A new dialog appears with an **Open** button that bypasses the standard Gatekeeper check.
  </Step>

  <Step title="Click Open">
    macOS remembers your choice — the next launch goes through normally.
  </Step>
</Steps>

This is standard macOS guidance for apps installed outside the Mac App Store, not specific to Reload — Apple's notarization service occasionally takes a moment to recognise new builds even when they're signed.

## Windows and Linux

The Windows and Linux installers aren't out yet. From the download page, switch to **Windows** or **Linux** to see the *Coming soon* panel and click **Notify me when it's ready** to email us — we'll let you know the moment the installer ships.

## Where to next

* [Install Reload](/getting-started/install) — the standard install flow
* [Sign-in issues](/troubleshooting/sign-in) — if sign-in is the actual blocker
* [Contact support](/troubleshooting/contact-support) — talk to a human