> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reload.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Subscribe to a Reload plan, switch tiers, redeem a coupon, update your payment method, and manage your subscription from the billing settings page.

The **Billing** tab in Settings is where you change plans, manage your subscription, and update payment details. Owner or admin only.

## What you see

Two sections, top to bottom:

1. **Current subscription** — your active plan, balances, and a button to manage the subscription in Stripe's hosted customer portal.
2. **Plans** — a four-card grid with a **Monthly / Annual** cycle toggle. Click **Upgrade** on the plan you want to start the checkout flow.

The plan you're on is highlighted so you can see what you currently have at a glance.

## Upgrading or changing plans

<Steps>
  <Step title="Pick the cycle">
    **Monthly** or **Annual** — the toggle at the top of the plan grid. Annual saves vs monthly; the equivalent monthly rate is shown in the plan card.
  </Step>

  <Step title="Click Upgrade on the plan you want">
    You'll be redirected to Stripe Checkout in your default browser.
  </Step>

  <Step title="Enter your details (and a coupon, if you have one)">
    Stripe Checkout collects your card, billing address, and tax info. The **Add promotion code** field accepts any Reload-issued coupon — see [Using a coupon](#using-a-coupon) below.
  </Step>

  <Step title="Pay">
    Once payment is confirmed, Stripe sends you back to Reload. The desktop app refreshes the Billing tab when it regains focus, so the new plan should show up within a second of you returning.
  </Step>
</Steps>

## Using a coupon

If you've been given a promotion code, you can apply it directly on the Stripe Checkout page during the upgrade flow.

1. On the checkout page, look for the **Add promotion code** link below the order summary.
2. Click it to expand the code field, paste your code, and apply.
3. The discount applies to your subtotal before payment.

Coupons work on every paid plan (Individual, Pro, Growth). They don't apply to Custom contracts, which are negotiated directly with sales.

## Managing an active subscription

When you're already subscribed, the **Current subscription** card shows your plan, the current balance, and a **Manage subscription** button.

Clicking it opens Stripe's hosted customer portal in your browser. From there you can:

* Update the **payment method** (card, bank account).
* Update your **billing address** and **tax ID**.
* Download **invoices** and receipts.
* **Cancel** the subscription — you'll stay on the paid tier until the end of the current billing period, then automatically downgrade to Starter.
* **Re-subscribe** if you previously cancelled.

When you finish in Stripe and come back to Reload, the Billing tab refreshes automatically.

## Where to next

* [Plans](/settings/plans) — the full pricing table
* [Usage and quotas](/settings/usage-and-quotas) — see what you've used
* [Plan limits](/troubleshooting/plan-limits) — what the upgrade prompts mean